Trip Brands LLC- Careers

Trip Brands LLC- Careers

At Trip Brands LLC, we value the role our people play in the success and growth of the company and each of its subsidiary brands. Our Chairman/President & Group CEO, Mr. Benson Samuel with his experience always looks to unearth the raw talents that have the potential to take Trip Brands Group of Companies surging ahead in this knowledge-driven economy. We look to build a team of skilled and goal oriented individuals who with their commitment and dedication give us the edge to always stay ahead of the curve.

Our team of professionals is a perfect blend of youth and experienced individuals. With a combined experience of over one hundred years and a fresh infusion of ideas, we have the most vibrant, motivated and competent Travel Technology teams in the world.

The team at Trip Brands Group comprises of individuals who are undisputed leaders in their respective fields. Travel Management, Travel Innovations & Engineering, Travel Finance, Linguistics, and much more, we’ve got some of the brightest minds in the Travel business today.

Trip Brands LLC Vision:

Trip Brands LLC goes by the vision of its Chairman/President & Group CEO, Mr. Benson Samuel. Mr. Benson is known for his entrepreneurial fervor, innovative, inspiring and independent decision making. Keeping to the vision of our leader we look for individuals who can help the company in bringing out a new paradigm in modern travel technology and improve the quality of travel services while creating value.

What Makes Trip Brands Group Unique

  • Our HR process is transparent and streamlined for individuals who want to explore the world.
  • Benefits of working with a leading, trusted and recognized Global Organization.
  • Endless opportunities for individual and mutual growth.
  • We recognize talent and hard work offering you the best Incentives in Industry.
  • A friendly working environment makes work fun.

What we are looking for

  • We look for individuals who have flair, ambition and passion yet are friendly and helpful.
  • You have a passion for exploring different destinations.
  • You would make a great travel expert learning and gain knowledge of the latest trends of the travel industry.

The Trip Brands wagon is waiting, are you ready? APPLY NOW at to join the leading global travel group, Trip Brands LLC.

Current opening: Trip Expert
Experience: 2 years to 5 years
Job Location: Geo Info Park, Kakkanad, Kochi
Salary: Open for the right candidates
Shift: The North American Central Time Zone

Job Description

  1. Responsible for handling inbound calls from US/Canada customers and providing the passengers with the best destinations and guiding them with the best ticket deals.
  2. Ensure that excellent customer service experience and selling airline tickets.
  3. Resolve customer queries within the assigned TAT & ascertain customer needs and take action in a timely manner
  4. Develop international itinerary for travel requests received from clients.
  5. Providing customers with the best possible flight routings and competitive airfares.
  6. Keep a track of the Amadeus ques twice a day to and filter the cancellations, schedule change, confirmations and send to the concerned Staff
  7. Handling end to end travel requirements for the traveller- Creating bookings/Cancellations/Reissues/Refunds etc.
  8. Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
  9. Processing bookings by speaking with Airlines/suppliers and sending confirmations to clients/customers
  10. Ensuring customer is advised appropriate cancellation & refund rules.
  11. Undertake all back office related activities such as handling reissues, advanced fares, etc
  12. Assist the client for complete travel requirements such as rail, cab, Travel Insurance, Forex etc
  13. Completion of transactions to be accurate and with no negative financial impact to customer or Airlines
  14. Enter data into CRS ( Galileo / Amadeus/Sabre ) & proper CRM has been done.
  15. Cross sell and up-sell (sell Tour packages, Insurance, Forex in coordination with foreign exchange team ,tour packages team .) to continuously contribute to the business of the company.
  16. Co-ordinate with multiple departments to ensure quick resolution for the customer.
  17. Responsible for assist with any other office functions if required.

Current opening: Sr.Trip Expert
Experience: Minimum of 3 years’ experience in the travel industry
Job Location: Irving,Texas

Job Duties and Responsibilities:

Handle Incoming/ walkins Requests

  1. Consistently chooses the correct GDS Travel tools and systems to complete requests
  2. Search and confirm travel reservations for the customer (flight/ cruise)
  3. Understands and accurately applies client travel policy and requirements to each interaction
  4. Provide travel offers and general travel advice to travelers
  5. Responds to requests accurately and completely
  6. Understands and accurately applies travel supplier rules
  7. Maintains current knowledge of the state of the various travel industries supported
  8. Provides the customer with the required industry information, such as low fares, exchange costs and penalties
  9. Can fulfill all requests regarding necessary regulations (DOT, FAA, passports, visas, etc.)
  10. Supports BookOtrip and client driven initiatives


  1. Consistently meets and sometimes exceeds individual and team goals
  2. Effectively uses the telephone systems
  3. Completes reservations with a few errors
  4. Consistently follows BookOtrip Travel call/email guidelines
  5. Adheres to BookOtrip Travel policies and procedures to maintain quality control
  6. Provides the customer a full recap of the confirmed itinerary

Service Excellence

  1. Responds to the customer promptly
  2. Provides the customer his/her undivided attention
  3. Listens and captures information from the customer
  4. Responds appropriately
  5. Asks questions targeted to encourage complete responses
  6. Creates rapport with the customer
  7. Matches the customer’s tone and pace
  8. Keeps the interaction moving forward
  9. Offers suggestions to the customer and anticipates needs
  10. Is mindful of the client service level agreement in all transactions


  1. Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate
  2. Completes tasks as assigned
  3. Willingly offers assistance to team members within and across teams


  1. Uses positive language and word choices to avoid negative customer reactions
  2. Matches the customer’s tone and pace
  3. Applies proper BookOtrip communication guidelines and standards (clear, concise and personal) to interactions
  4. Uses correct grammar in interactions

Required Qualifications:

  1. Minimum of 3 years’ experience in the travel industry
  2. Solid working knowledge of the travel industry, policies, procedures and processes
  3. Knowledgeable of travel industry systems (i.e. GDS)
  4. Strong verbal and written communication skills in designated languages
  5. Proven ability to handle multiple priorities simultaneously
  6. Ability to work flexible hours
  7. Ability to work independently, exercising discretion and judgment
  8. Demonstrated professional customer service skills

Preferred Qualifications:

  1. Bachelor degree preferred
  2. Proficiency in Microsoft Office applications
  3. Demonstrated internet research skills for customer information
  4. Degree in tourism-related field
  5. Strong problem solving and/or critical thinking skills

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800 W Airport FWY, Suite # 1100,
Irving, TX-75062



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